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WARRANTY AND RETURNS POLICY FOR ELECTRONICS
FOR SALES INQUIRIES
email: sales@pacimports.com
TOLL-FREE 1-888-284-9294 |
FAST SUPPORT RESOLUTION
SUBMIT A TROUBLE TICKET
(Note: For a permanent record and faster resolution please submit your support issue via our trouble ticket system. We will act on it very quickly.) |
WARRANTY
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All karaoke players and other electronics carry a 12 month factory warranty. All cables are not covered with a warranty and tampering with any player or component voids the warranty. If your player requires warranty service, pack only the faulty component carefully, and include your invoice. Please mail your player to: Pacific Imports Support, 6227 Mack Road, Sacramento, CA. 95823
Note: Do not send your extra magic mic chips, books, or karaoke disks and books when returning for repair..
RETURNS
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Karaoke players can be returned for refund if done within 3 days of receiving the item. There will be a 15% re-stocking fee. The simple reason for the fee is that no one else will want the player after it has been returned.
A player cannot be returned if the box is lost or destroyed. Also, if the player has been damaged we cannot accept it for a refund. If any of the package cables, chips, books have been lost or misplaced we cannot accept a player for refund. Please mail your player to: Pacific Imports Support, 6227 Mack Road, Sacramento, CA. 95823
EXCHANGE
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Exchange on electronics products including karaoke players can be done within 3 days of receiving the item for an equal or higher priced player or player package. Please mail your player to: Pacific Imports Support, 6227 Mack Road, Sacramento, CA. 95823
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Shipping costs for exchange, returns, or refunds, are paid by the customer when shipping to us and we cover shipping costs back to the customer for U.S. orders. For international orders we must charge the shipping costs to ship the item back to the customer in another country.
CUSTOMER SUPPORT - Please follow these procedures for support issues relating to status of shipments and all other issues. This will give us time to research and better solve any problem.
Send a detailed email to: support@pacimports.com or as a 2nd alternative leave us a detailed message toll-free at: 1-888-284-2830
(NOTE: Please do not call our toll-free sales line for support related issues)
Hours of Operation: Monday thru Friday7:30 a.m to 3:30 p.m. (Support is closed on weekends and holidays)
Please read the detailed warranty and returns information before e-mailing or calling support.
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